Quantix and ISV's (Independant Software Vendors)

Today, I’d like to discuss what Quantix can do for ISV's. It is an interesting area to take a closer look at, how Quantix have tailored their solutions to fit the requirements of ISV's. I will discuss a few problems that ISV's are currently facing, new models and trends which ISV's are looking towards for benefits and how Quantix can help ISV's with a practical solution to their problems.

Here are some of the problems and solutions outlined by Quantix:

A key problem for ISV's is the resource/time allocation of their support staff. From having lots of conversations with ISV's, it is clear to see that internal ISV helpdesks have to deal with issues relating to customer databases and not applications. This is wasting the support teams’ time by not allowing them to concentrate on core application issues.

To solve this, Quantix offer a multi-site telephone database support service to help free up their helpdesk. Any database issues that arises can be dealt with by Quantix and still ensure that the end user's issue is resolved. Quantix also provide a call logging system which logs calls for any client.

ISV’s also have the issue of inconsistent workload. Sometimes they peak and sometimes they don’t. This can cause cost implications because during peaks, ISV's may have to bring in consultants, extra resources which can cost a lot of money. Quantix provide an ad-hoc consultancy service, like an 'on demand' service which means they can use Quantix as and when needed.

An interesting trend is the notion of SaaS (Software as a Service). 'On Demand' applications becoming very popular, very quickly. There are many reasons for this as it has numerous benefits for end users and ISV's. As you are probably aware, the economic climate around the world is very unstable meaning businesses are looking for ways to reduce costs and save money.

As SaaS becomes more popular amongst end users, ISV's are left with the challenge of putting together an entire hosted environment that is supported on a 24/7 basis. Quantix offer a hosting service which would considerably reduce costs and minimize business risk.

Overall, the services from Quantix for ISV's are very straight forward and the main goals are to reduce costs and increase overall business efficiency.

Here is a overview of all their services:

1) We provide services that compliment your internal skills
2) We deliver 24*7 support services including performance monitoring and proactive optimisation
3) We assist ISVs with their SaaS strategy
4) We provide consultancy services to help cope with peaks in project load
5) We can help fill any skills gaps
6) We're experts in all aspects of Oracle and SQL Server solutions including the peripheral technologies (i.e., back-ups, DR, security)
7) We've got great references across all vertical markets

If you would like further information about the Quantix ISV services or any of the Quantix solutions, please do not hesitate to visit the Quantix website or call us on 0115 983 6200