Oracle Acquires ClearApp

On September 2, 2008, Oracle announced it has entered into an agreement to acquire ClearApp, a leading provider of application management solutions for composite applications. The transaction is subject to customary closing conditions and is expected to close in the second half of 2008. Until the deal closes, each company will continue to operate independently.

Today, businesses rely heavily on agile SOA applications to automate key business processes. These environments are often developed and managed by different teams, and the high level of abstraction that makes these architectures attractive also hides key application component relationships creating an "IT visibility gap".

ClearApp addresses the IT visibility gap by discovering and modeling the functional dependencies inherent in SOA environments. With the ClearApp solution, customers are able to discover and model end-to-end business services and component dependencies in runtime, monitor business service performance, and diagnose performance issues quickly. ClearApp’s capabilities are expected to extend Oracle’s application management solutions to provide visibility of transactions across all application components.

Oracle Enterprise Manager and ClearApp products, combined with recently acquired products from Moniforce and Auptyma, are expected to provide customers with a top-down application management solution that provides comprehensive management of their standards-based applications and integrations, delivering greater value to the business. Customers are expected to see enhanced service levels, reduced down time, and improved return on their SOA investments.

After the close of the transaction, we anticipate that Oracle partners will benefit from working with a single vendor to address customer needs for complete SOA governance and application management solutions. ISV partners are expected to gain broader opportunities for development integrations. System Integrators should be able to expand implementation and service offerings related to Oracle Enterprise Manager. Value-added resellers are expected to gain expanded opportunities to provide solutions. All partners can take advantage of Oracle’s worldwide resources and enablement through the Oracle PartnerNetwork program

Quantix, a Oracle Certified Advantage partner, offer a wide range of Oracle products and services to suit the needs of any business in any vertical market. If you would like information on any of our oracle products or services, please feel free to visit the Quantix website or call us on 0115 983 6200

Oracle Support

Dear MetaLink Customer,

Oracle is committed to consistently improving your customer support experience. In the fall of 2008, MetaLink will have a new user interface. To help you prepare for the transition, you may now preview MetaLink's new user interface and provide valuable feedback about its features.

What's new?MetaLink's new user interface offers several benefits including:
Improved Service Request creation which can be up to 15% faster in the new user interface and up to 40% faster when created from a configuration using Software Configuration Manager
Improved Knowledge Management and Guided Search capabilities enabling you to locate relevant knowledge articles and information quickly and efficiently.

Combining the new user interface with Software Configuration Manager is even more powerful:
Proactive problem avoidance with personalized and proactive patch advice, health checks, security and product alerts that help you address potential issues before they impact your operations.

Faster problem resolution with integrated service request work flows and detailed, dynamic system configuration data, shared with Oracle Support in real-time
Improved systems stability with proactive advice, targeted issue notification and personalized Oracle best practices, pushed to your desktop to help drive maximum systems availability
Simplified configuration management with a single, comprehensive and personalized dashboard of configurations, projects and inventory.

Important Technical Pre-RequisiteAdobe Flash 9 is required to view the new user interface. If you do not already have Flash 9 installed, you will be prompted to install it upon navigating to the Software Configuration Manager tab. Simply accept the install prompt to begin using the enhanced interface. If you are unable to install Adobe Flash 9, be sure to give us feedback using the feedback button in the upper right corner of MetaLink.

To Preview The New User Interface To preview the new user interface, simply login to MetaLink and select the Software Configuration Manager tab and begin using the new Service Request and Knowledge screens. You can use the new user interface for your most common support tasks such as creation and updating of Service Requests and Knowledge searching.

More InformationFor more information about upcoming new MetaLink features click here, or for additional details, view our frequently asked questions.

We're confident that you will experience a more streamlined customer support experience and more efficient use of online support tools and resources as a result of these changes. We look forward to your participation and feedback.