Oracle Support

Dear MetaLink Customer,

Oracle is committed to consistently improving your customer support experience. In the fall of 2008, MetaLink will have a new user interface. To help you prepare for the transition, you may now preview MetaLink's new user interface and provide valuable feedback about its features.

What's new?MetaLink's new user interface offers several benefits including:
Improved Service Request creation which can be up to 15% faster in the new user interface and up to 40% faster when created from a configuration using Software Configuration Manager
Improved Knowledge Management and Guided Search capabilities enabling you to locate relevant knowledge articles and information quickly and efficiently.

Combining the new user interface with Software Configuration Manager is even more powerful:
Proactive problem avoidance with personalized and proactive patch advice, health checks, security and product alerts that help you address potential issues before they impact your operations.

Faster problem resolution with integrated service request work flows and detailed, dynamic system configuration data, shared with Oracle Support in real-time
Improved systems stability with proactive advice, targeted issue notification and personalized Oracle best practices, pushed to your desktop to help drive maximum systems availability
Simplified configuration management with a single, comprehensive and personalized dashboard of configurations, projects and inventory.

Important Technical Pre-RequisiteAdobe Flash 9 is required to view the new user interface. If you do not already have Flash 9 installed, you will be prompted to install it upon navigating to the Software Configuration Manager tab. Simply accept the install prompt to begin using the enhanced interface. If you are unable to install Adobe Flash 9, be sure to give us feedback using the feedback button in the upper right corner of MetaLink.

To Preview The New User Interface To preview the new user interface, simply login to MetaLink and select the Software Configuration Manager tab and begin using the new Service Request and Knowledge screens. You can use the new user interface for your most common support tasks such as creation and updating of Service Requests and Knowledge searching.

More InformationFor more information about upcoming new MetaLink features click here, or for additional details, view our frequently asked questions.

We're confident that you will experience a more streamlined customer support experience and more efficient use of online support tools and resources as a result of these changes. We look forward to your participation and feedback.